So today I had this woman leave the hotel, at about 5. She was supposed to stay over another night, but decided she was unhappy and had to leave. It actually all worked out, because we were overbooked due to these awful people who were sent over from another hotel who refused to check out. That's a whole different story for another time. But this woman called the front desk to tell me she had to leave, that she just "couldn't stay in this room any longer".
I asked her if the problem was something we could fix. "No, no," she told me, "I want to leave". Okay, fine. She comes down to the desk and complains some more, about how she's going home now, how she wants to stay but can't stay in that room, etc, etc. Then she starts going on about how she's a frequent customer of my hotel chain and how "someone's going to hear about this". Okkaay...a frequent customer without a rewards card. Don't meet many of those.
Then she left. I still don't know what the problem was with her room.
Maybe it didn't include a male escort?
ReplyDeleteGreat blog. I worked in the hotel industry as the Marketing Office Manager and I feel your pain. Good luck and keep the stories coming. :)
ReplyDeleteYou should check out the livejournal community called CrazyHotelWorkers. They seem to have a lot of the same experiences as us.
Thank you for the compliment. I'll check out CrazyHotelWorkers.
ReplyDeleteAnd trust me, I have MANY more stories to tell :)