Tonight was a quiet evening at the hotel. No problems, everything went pretty smoothly, didn't have to get any rollaways. All in all, a good night. Except for the phone call.
Ah, the phone call. A woman called to check that we got the requests for her reservation. A room on the first floor, near the front desk. I pull up her reservation (expedia, of course), and see that she's coming in a month.
"Yes, ma'am, there's a request for the first floor on there."
"But is it near the front desk? I want it near the front desk."
"Of course, let me put in that request for you."
"You have 24-hour front desk service, right?"
"Yes ma'am."
Oh boy. She's not even here yet and I already know she's going to be a pain in the ass.
HAHAHAHA! Maybe you can request those days off.
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