This person is probably the biggest psycho I have met in my short hotel career. This is a very long story, so I'll just hit my favorite highlight right now.
Guest: "Don't call me that! My name's not 'ma'am'. Is your name 'ma'am'?
I continued to call her 'ma'am' for the rest of the phone call. I didn't think she'd like my alternative choice any better.
Monday, August 1, 2011
I don't know what it is with people and the telephone. We get so many weirdos. Case in point:
Caller: I wanted to know the last time your rooms were renovated.
Me: Five years ago, ma'am. The hotel was completely gutted, everything rebuilt.
Caller: So the bedding in your rooms is five years old?
Me: Umm...the age of the bedding would vary by room. Bedding is replaced as needed.
Caller: But the furniture is five years old.
Caller: Okay. How long are those bedding cycles?
Me: (long pause) I don't know. I would have to check with housekeeping.
Did she seriously expect me to know the answer to that question?