Friday, August 12, 2011


This person is probably the biggest psycho I have met in my short hotel career. This is a very long story, so I'll just hit my favorite highlight right now.

Me: "Ma'am-"
Guest: "Don't call me that! My name's not 'ma'am'. Is your name 'ma'am'?
Me: No.

I continued to call her 'ma'am' for the rest of the phone call. I didn't think she'd like my alternative choice any better.


  1. Hi, I love your blog. It's my second day at work as a front desk at a hotel, and I was looking for tips and whatnot (as my first real job, I am seriously clueless at this point) and stumbled upon this. I'm not sure though, but are you still working in the hotel industry? Your profile says until August. But anyway, I'm reading your old posts and anticipating that which must be anticipated. GAH.

  2. Hi Ann. Sorry it took so long to get back to you, I haven't gone through my comments in a while. No, I'm no longer working at the hotel (thankfully). But if you have any questions, I'd be happy to answer what I can.