Fuck You, Expedia

I HATE Expedia reservations. I mean, I really hate them. With a passion. I will expand on this in future postings, but the bottom line is that these people have the lowest rate in the entire hotel, yet inevitably are the most work. Plus, Expedia will do anything to sell a room. They once told a guest that we had spa tubs in all the rooms, so I guess he and his girlfriend were really anticipating that during their romantic weekend away. I check them in, everything's fine.

10 minutes later, guest comes down.
Me: "Is everything alright with your room sir?"
Guest: "Yeah, except, where's the spa tub? Don't you have Jacuzzis here?"
Me: "Umm, no sir."
Guest: "But it says on your website that you have Jacuzzis here!"
But that time, my manager comes out from the back, wondering what the problem is.
Manager: "It says on OUR website that we have Jacuzzis? No, it doesn't say that."
The guy insists that it does, so we tell him, okay, go use the lobby computer and show us. The guy goes over, is on the computer for 15 minutes, then leaves.
Manager: "I guess he couldn't find it."

Then, I get the call from Expedia. The guest has called and complained. I tell the Expedia guy, no we don't have spa tubs, and we never have. He says okay and hangs up. Later, the guest comes back down and complains about how Expedia will say anything to sell a room. I agree with him, telling him that they're awful and he should make all future reservations with us. Haha. I HATE Expedia.